All Services
SLA & Managed IT Support
Proactive monitoring, guaranteed response times, and expert support to keep your systems at peak performance.
01
24/7 Monitoring & Alerting
Real-time monitoring of servers, applications, and network. Automated alerts detect issues before they impact users.
- ✓ Server & application health checks
- ✓ Network performance monitoring
- ✓ Automated incident detection
- ✓ Real-time alert notifications
- ✓ Standard: business hours, 8h response
- ✓ Premium: extended hours, 4h response
- ✓ Enterprise: 24/7, 1h response
- ✓ Dedicated account manager
02
Tiered SLA Packages
Flexible tiers — Standard (business hours, 8h response), Premium (extended, 4h), Enterprise (24/7, 1h). Dedicated account manager.
03
Incident Management
Structured incident response with clear escalation paths. Root cause analysis ensures the same issue never recurs.
- ✓ Structured escalation paths
- ✓ Root cause analysis (RCA)
- ✓ Post-incident reporting
- ✓ Preventive action planning
- ✓ Penetration testing & audits
- ✓ Vulnerability scanning & patching
- ✓ Compliance reporting (ISO, SOC)
- ✓ Access control management
04
Security & Compliance
Regular security audits, vulnerability scanning, patch management, and compliance reporting.
05
Performance Optimization
Periodic performance reviews, database optimization, code profiling, and infrastructure tuning.
- ✓ Database query optimization
- ✓ Application profiling & tuning
- ✓ Caching strategy implementation
- ✓ Resource scaling recommendations
- ✓ Automated incremental backups
- ✓ Tested recovery procedures
- ✓ Geographic redundancy options
- ✓ Business continuity planning
06
Backup & Disaster Recovery
Automated backup strategies with tested recovery procedures and geographic redundancy.